Privacy Policy

Last updated: October 6, 2026

1. What We Collect

Account info: name, business name, email, phone number.
Business data: website URL, services, hours, and content you add (knowledge base, articles).
Usage data: calls handled by the AI receptionist (recordings/transcripts where enabled), chat conversations, and analytics events.
Integrations: data from services you connect (Google Calendar, Search Console, WordPress) — only what is needed for the features you enable.
Technical data: IP address, browser type, and cookies for session management.

2. How We Use It

To provide and improve the Service (AI receptionist, chatbot, audits, content).
To send transactional messages: verification codes, appointment reminders, and service notices.
To send product updates and offers — you can opt out anytime.
We do not sell your personal data.

3. AI Processing

Call transcripts and chat messages may be processed by AI providers (e.g. ElevenLabs, OpenAI) solely to deliver the Service. We do not use your business data to train public models.

4. Data Sharing

We share data only with:

Service providers who help operate the platform (hosting, SMS/email delivery, payments via Stripe) under confidentiality obligations.
Authorities when required by law.

5. Your Rights

Access, correct, or delete your personal data at any time from account settings or by contacting us.
Export your data on request.
Withdraw consent for marketing messages anytime.

6. Data Retention

We keep your data while your account is active. After cancellation, data is retained for 90 days for recovery, then deleted, except where law requires longer retention.

7. Security

We use encryption in transit and at rest, access controls, and regular backups. No method is 100% secure, but we work to protect your information.

8. Cookies

We use essential cookies for login sessions and preferences. No advertising trackers.

9. Changes

We will notify you of material changes to this policy by email or in-app notice.

10. Contact

Privacy questions: info@marvichub.com